CASE STUDIES

TEAM PERFORMANCE IMPROVEMENT

MAJOR COMPARISON PLATFORM

business context

A new CEO joined a fast-growing digital services company and was tasked with returning it to profitability. The organisation had recruited many talented early-career professionals from top universities but operated within a highly hierarchical structure. This created bottlenecks, slowed decision-making and drove high turnover. The CEO believed shifting towards a coaching-led culture would unlock performance and improve retention.

objectives

Build a more collaborative, accountable and agile leadership team.
Increase ownership and initiative across all levels of the organisation.
Reduce staff turnover and improve clarity on how each person contributes to the business strategy.
Support the CEO in embedding a sustainable coaching culture.

solution

TPC Leadership worked with the CEO to deliver a structured team-development programme based on an initial team diagnostic. The programme focused on:

Team norms and ways of working – strengthening collective and individual responsibility.
Communications and accountability – enabling constructive challenge and faster execution.
Delegation and alignment – cascading the business strategy and ensuring every team member understood their role in delivering it.

outcomes

A more cohesive leadership team with stronger constructive challenge.
Faster delivery and clearer ownership of results.
Significant reduction in employee turnover across departments.
Improved cultural alignment reflected in financial performance.
Within ten months, the business returned to profit with strong growth forecasts. The CEO highlighted the coaching-led approach as a key driver of the turnaround.